Quika Captain — Privacy Policy

Quika ("we", "us", "our") is committed to protecting the privacy of our delivery and ride partners ("Captains", "you"). This Privacy Policy explains what information the Quika Captain app collects, how we use and share it, and the choices you have. By creating a Captain account and using the app, you agree to this Policy.

1. Information We Collect

2. Background Location Data Collection

Why we collect background location

• Trip offers & dispatch: Match you with nearby delivery/ride requests.
• Live tracking: Share your live location with the customer and our dispatch team so they can follow the delivery/ride in real time, even when the app is minimized or your screen is off.
• Navigation: Guide you to pickup and drop-off points.
• Fair fare/earnings: Calculate trip distance for accurate earnings.
• Safety: Monitor active trips for your and the customer's safety.

When location is collected

• While the app is open (foreground)
• While the app is minimized or closed (background) — only when you are on duty (online)
• Not collected when you are offline

How your location is used and shared

• Shared with the ordering customer and our dispatch team only to show live delivery/ride progress
• Used to offer you nearby trips and calculate distance-based earnings
• Stored to support trip history and settlements; retained only as long as needed (see Retention)

🔒 Our guarantees

• We never sell your location data.
• We never use your location for advertising.
• We never share your location except with the customer/dispatch for the active trip.
• Location data is encrypted in transit and at rest.

Managing location permissions

You can control location access any time in Settings > Apps > Quika Captain > Permissions > Location. Choosing "Allow all the time" is recommended so you keep receiving and completing trips when the app is in the background. If you deny background location, you may be unable to stay online or complete trips reliably.

3. How We Use Your Information

• Verify your identity and eligibility to deliver/drive (KYC), and approve or reject your application
• Offer, assign, navigate and complete delivery and ride trips
• Calculate and pay your earnings and reconcile COD collections
• Communicate trip alerts, account updates and support messages
• Prevent fraud and enforce one-device-per-Captain security
• Maintain, secure and improve the app and our services
• Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell or rent your personal information. We share it only as needed to run the service:

• Customers: your first name, vehicle info and live location during an active trip.
• Our operations/admin team: your profile and KYC documents, for verification and support.
• Service providers: cloud infrastructure and messaging (Google Firebase), SMS/OTP gateways, mapping/navigation, and logistics partners that help fulfil deliveries.
• Legal: when required by law, regulation, legal process, or to protect rights and safety.

5. Data Security

We use appropriate technical and organizational measures — including encryption in transit and at rest and access controls — to protect your information against unauthorized access, alteration, disclosure or destruction. KYC documents are stored in restricted, access-controlled storage.

6. Data Retention

We retain your information for as long as your account is active and as needed to provide the service, comply with tax, legal and regulatory obligations, resolve disputes and prevent fraud. Location and trip records are retained only as long as necessary for these purposes, after which they are deleted or anonymized.

7. Your Rights & Account Deletion

You may access, correct or request deletion of your personal information. To request account and data deletion, email quikaofficial@gmail.com with the subject "Captain Account Deletion Request" and include your full name and registered mobile number. We will verify and process your request; certain records (e.g. completed-trip, tax and settlement history) may be retained where required by law. We aim to respond within 2–3 business days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date.

9. Contact Us